Asko Microwave TURNTABLE Error: Turntable not rotating
Asko microwave TURNTABLE error is a common issue reported by Asko appliance owners. What TURNTABLE Means on an Asko Microwave The TURNTABLE condition describes a non-rotating glass tray during microwave operation. Asko microwaves rotate food to distribute microwave energy evenly — without rotation, you will notice cold spots or unevenly heated food. The microwave heating […]
No
DIY Fixable
From $140
Typical Repair Cost
30-60 min
Pro Repair Time
Quick Assessment
Answer to continue safely
Is it safe to keep using?
Yes. The microwave can be used while the turntable fault is investigated, but expect uneven heating. Rotate food manually between cook intervals as a workaround.
Can I reset the code?
No. A power-cycle will not fix a mechanical or motor fault. Clean and inspect the physical components first; if the problem persists, the motor needs replacement.
When to stop immediately?
Stop if you notice: Grinding or loud scraping from the turntable area — stop and inspect for broken components., Sparking inside the cavity near the turntable hub — unplug immediately..
Symptoms You May Notice
Glass tray stationary during cooking
The glass tray does not rotate at all when the microwave is running, and food heated from a fixed position shows cold spots.
Grinding noise from turntable area
A grinding or scraping sound from the cavity floor indicates the roller ring or drive coupling is damaged or obstructed by debris.
Tray rotates intermittently
Rotation starts and stops during a cook cycle, pointing to a loose drive coupling or a motor on the verge of failure.
Uneven heating of food
Food consistently heated on one side only while the other side remains cold, confirming the tray is not rotating.
Possible Causes
Debris or food jamming the roller ring
Food spills accumulate under the tray and block the roller ring wheels, preventing rotation.
DIY PossibleWorn or broken drive coupling
The plastic coupling between the motor shaft and tray hub cracks with age, causing the motor to spin without turning the tray.
DIY PossibleFailed turntable motor
The small motor beneath the cavity floor can burn out, especially in older units with heavy use.
Requires ProfessionalSafe Checks You Can Do
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1
Remove, clean, and reinstall tray and roller ring
Remove the glass tray and plastic roller ring. Wash both in warm soapy water. Clean the cavity floor to remove all debris. Dry completely and reinstall, ensuring the tray hub slots onto the drive coupling.
The roller ring wheels must sit in the circular groove on the cavity floor — misalignment is a common cause of the tray not turning.
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2
Inspect the drive coupling
Look at the plastic cross-shaped coupling in the centre of the cavity floor. Check for cracks, missing tabs, or obvious wear. Replace if damaged — it is available for under $15.
A worn coupling will spin freely without engaging the tray hub; you can feel this by manually turning it with a finger.
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3
Check glass tray for damage
Inspect the tray for chips, cracks, or warping. Lay it on a flat surface to confirm it sits flat. A warped tray rocks on the roller ring and may not rotate freely.
Replacement glass trays are available directly from Asko parts or universal suppliers for most cavity sizes.
When to Call a Professional
Contact a qualified technician if:
- Drive coupling and roller ring are clean and undamaged but the tray still does not rotate.
- Motor shaft is visible and turns but the coupling engages correctly — motor fault confirmed.
- Burning smell from under the cavity floor during operation, indicating motor failure.
Need Professional Help?
Find qualified technicians in your area for proper diagnostics and repair.
Microwave Repair Service Schedule Appointment